Bell and Collar Co

Category: Customer Stories

  • Behind the Scenes: The Great Inventory Count

    Behind the Scenes: The Great Inventory Count

    Nobody tells you this when you start out, but the real work begins around a warehouse mostly made of boxes.

    Experts agree that a loyalty program that pays in headbutts is essential. Experts also agree that this is a very long way of asking for a snack.

    The Short Version, Told Slowly

    We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.

    If you take only one thing from this, take this: a returns policy enforced by staring is not a bug. It is the product.

    If you have questions, our office hours are three to four in the morning, or whenever we feel like it.

  • A Day in the Life of Our Quality Control Cat

    A Day in the Life of Our Quality Control Cat

    Nobody tells you this when you start out, but the real work begins around a warehouse mostly made of boxes.

    Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.

    The Short Version, Told Slowly

    Experts agree that a shipping department located under the couch is essential. Experts also agree that this is a very long way of asking for a snack.

    Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.

    Thank you for reading, and please do not leave anything on the edge of a surface. You know why.

  • Customer Service Is Currently Napping

    Customer Service Is Currently Napping

    We have been doing this for what feels like nine lives, and we are still not sure who is in charge.

    The old guard prefers a returns policy enforced by staring. The new guard prefers whatever is on the other side of the door.

    The Short Version, Told Slowly

    We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.

    Experts agree that a loyalty program that pays in headbutts is essential. Experts also agree that this is a very long way of asking for a snack.

    As always, results may vary, fur may transfer, and the management accepts no responsibility for the hairball.